I recently discovered Lux Blox, but I wish I had found them sooner 'cause they are awesome!
I ordered 1-100 pack of gray squares, 1-100 pack of black trigons, and 1 Jumbo Pack of large wheels and assorted axles. Both the squares and the Jumbo Pack were on sale at LuxBlox.com, so I scored them both at about 1/3 the usual price!
After obtaining great joy from their arrival, I sent an e-mail to Lux Blox to thank them for their terrific product, but for future quality control purposes, I also notified them that only a few of the gray squares were slightly defective. One "egg" on only several gray squares was slightly malformed by a minor manufacturer's defect. I was honestly not upset about it though because...
1) I had gotten the 100 pack of gray squares at 1/3 their normal price,
2) Lux Blox had sent me 2 extra gray squares and 2 extra black trigons, and
3) The 7 slightly defective pieces functioned perfectly fine as wheel hubs. In fact, 6 out of the 7 defective squares would probably work just fine for other uses under normal conditions, even though they were slightly defective. It was only 1 gray square, which would not work as optimally on one of its four sides.
Despite mentioning all this to customer service at Lux Blox and without me even asking for any replacements, they more than made up for it by sending me...
1) 5 replacement gray squares
(100 squares + 2 extra - 7 bad squares + 5 replacements = 100),
2) 4 small wheels,
3) And 4 white trigons (which I believe were intended as hubs for the free 4 small wheels).
In my opinion, Lux Blox went above and beyond to guarantee customer satisfaction when it came to my order. They already have a great product, which I take great pleasure in, so when you add in their amazing customer service, you can not deny they are an awesome company! I truly hope their business thrives and becomes an immense success.
Best wishes to everyone at Lux Blox!
Sincerely,
_TONE_